Warranty
& Shipping by Manufacturer
Marin Mountain Bikes-2010
North American Limited Warranty
Marin Mountain Bikes,
Inc. (producer/manufacturer/distributor) (hereinafter “Marin”) warrants to
the original retail purchaser ("you") that the Marin product for
which you received this warranty is free from defects in material and
workmanship for the periods and products set forth below from the date of
original retail purchase in North America:
Product Lifetime: All
Marin® Bikes frames including pivot hardware and bearings of Full suspension
Marin® frames (Except QUAD XC, QUAD Trail, QUAD XLT, Team HT and carbon fiber
frames as covered below). Bicycles have an unquantifiable product lifetime
that will be determined by Marin Bikes on a case-by-case basis;
5 Years: Marin® QUAD
XCR, QUAD XC, QUAD TRAIL bike frames and carbon fiber Road frames
3 years: Marin® Team
CXR and Team HT hardtail bike frames;
1 year: Any bicycles
that are used for Rentals;
Not Covered:
Suspension forks, and Rear shocks on suspension bikes; Resold, rental or used
bicycles; any damage incurred through the installation or use of a rack. (also
see warranty exclusions below)
Warranty
Limitations
This warranty is not
transferable to a subsequent purchaser. Marin's sole obligation under this
warranty is to either, at its discretion: (1) repair the claimed defect at no
charge, (2) exchange the product with a product that is new or which is at
least functionally equivalent to the original product, or (3) a credit amount,
determined by Marin towards the purchase of a new product. Marin must be
notified in writing of any claim under this warranty within 60 days of any
claimed lack of conformity of the product. The duration of any implied
warranty or condition, of merchantability, fitness for a particular purpose,
or otherwise, on this product shall be limited to the duration of the express
warranty set forth above. In no event shall Marin be liable for any loss,
inconvenience or damage, whether direct, incidental, consequential or
otherwise, resulting from breach of any express or implied warranty or
condition, of merchantability, fitness for a particular purpose, or otherwise
with respect to this product, except as set forth herein. Some states or
countries do not allow limitation on how long an implied warranty lasts and
some do not allow exclusions or limitations of incidental or consequential
damages, so the above limitations or exclusions may not apply to you.
This warranty gives
you specific legal rights, and you may also have other rights, which may vary,
from location to location. This warranty will be interpreted pursuant to the
laws of the United States. The original English language version/meaning of
this warranty controls over all translations and Marin is not responsible for
any errors in translation of this warranty or any product instructions. No
company or person (including employees or agents of Marin) are authorized to
modify, enlarge or extend this warranty in any way or to make any other
warranties, expressed or implied on behalf of Marin. This warranty is not
intended to confer any additional legal, jurisdictional or warranty rights to
you other that those set forth herein or required by law. If any portion of
this warranty is held to be invalid or unenforceable for any reason, such
finding will not invalidate any other provision. If your product packaging has
a written warranty policy included that differs from the warranty policy
posted at www.marinbikes.com/warranty
the warranty policy on our website is considered most current and will be
controlling as of the time your warranty claim is made.
To
Obtain Warranty Service
Consumer claims for
warranty service must be made through the retail location where the product,
or bicycle with Marin original equipment (OEM), was purchased. Retailers must
contact Marin or an Authorized Marin Warranty Center to obtain an RA (return
authorization) number, send the Marin product along with a copy of the
purchase receipt, or other satisfactory dated proof of purchase of the product
to Marin in the United States. Any labor, postage, insurance, or shipping
costs incurred in sending your product for service are the customer’s
responsibility. Marin will not be responsible for products lost or damaged in
shipping.
Warranty
Determination
Once received by
Marin or Authorized Marin Warranty Center, the product will be inspected to
determine if it is covered by the Marin warranty. A warranty claim form filled
out by the customer and signed may be required before processing can be
completed. Only Marin or an Authorized Marin Warranty Center may determine if
a product is warrantable. If the product is not covered under warranty, all
replacement, repair, labor, and shipping costs are responsibility of the
customer. Marin will make the final decision on whether or not shipping
charges will be charged for the shipping of the replacement product. At no
time may any retailer or distributor make representations of what is covered
or not covered under this warranty without express written permission from
Marin. Should a retailer or distributor replace product before consulting
Marin, it is at the sole discretion of the retailer or distributor and they
may not be reimbursed by Marin. When a product or part is exchanged, any
replacement item becomes property of the customer and the returned product
becomes the property of Marin, which may destroy it.
Warranty
Exclusions
This warranty does
not cover the following:
Products that have
been modified, neglected or poorly maintained, used for commercial purposes,
misused or abused or involved in accidents. It is your responsibility to
regularly examine the product to determine the need for normal service or
replacement.
Damage occurring
during shipment of the products (such claims must be presented directly to the
shipper).
Products sold or
distributed by Marin that are covered by another sellers warranty; this Marin
warranty does not extend, modify or replace any other warranty.
Products whose serial
number or other identifying marks have been altered, defaced or removed.
Products that are
purchased used, or in not-new condition without original packaging.
Damage to products
resulting from improper assembly or repair (or the techniques used), the use
or installation of parts or accessories not compatible with the original
intended use of the product, or the failure to follow the product warnings,
installation and usage instructions. This warranty does not apply if the
original product decals are removed or original finish has been modified or
removed.
Products purchased
at, installed, adjusted and or assembled by non Marin authorized retailers.
Damage or
deterioration to the surface finish, paint, aesthetics or appearance of the
product.
The labor required to
remove and/or re-fit and re-adjust the item covered by this warranty or any
product that it is attached to.
Any costs associated
with returning or shipping warranted or non warranted products.
Normal wear to the
product. Components may have symptoms of wear in less than their warranted
time frame depending on amount of use, type of use and other conditions. This
includes products that have reached the end of their normal life expectancy
before the warranted time frame expires. Commercial claims made by any
merchant, retailer, commercial seller or reseller (not on behalf of an
individual consumer).
Products purchased
through unauthorized distribution channels (i.e. EBay or via an unauthorized
internet seller, swap meet or private party) or products originally intended
to be sold in a country other than the one you purchased them in or from (i.e.
grey market goods)
Any products for
which the consumer does not follow the warranty procedures outlined above.
|
Marin Mountain
Bikes, Inc. |
|
265 Bel Marin
Keys Blvd. |
|
Novato, CA
94949 |
|
ph 415-382-6000 |
|
Fax
415-382-6100 |
| (Copyright © 11/10/09 Marin) |
Go-Ped®
Return Policy
Patmont Motor Werks
Inc. has been proudly handcrafting in the USA and since 1985 the highest
quality scooters and products in the World.
Your complete
satisfaction with our products is extremely important to us. We invite you to
review the content of your order immediately upon receipt and contact us
within 48 hours if there are any issues.
- Shipping damage
or technical issue : Our products are packaged to ensure they arrive in
perfect condition. All our scooters and karts are test ridden before leaving
our factory in Nevada and all our products are carefully controlled for
quality. If shipping damage occurs or the product is faulty on arrival, our
warranty department will immediately resolve your issue. Our warranty
department can be reached by phone at 925-373-7827 or by email at warranty@goped.com
. We will provide you with the necessary parts for repair or have a local
Go-Ped® dealer assist you. We will cover parts and labor expenses with your
authorized Go-Ped® dealer. If the item cannot be repaired, we will call tag
the product and ship you a new unit.
- If you received
the wrong products , we will replace these products at no cost and issue a
call tag to pick up the items you wrongly received.
- If you ordered
the wrong items or do not wish to keep the products you received , please
contact our customer service department at 925-373-6309 so that a return
authorization may be issued. A 15% restocking fee will apply. Shipping costs
are non-refundable. Orders returned without a return authorization will be
returned to the shipper. If returns are shipped freight collect, the return
freight costs will be deducted from your refund.
- If you are
missing items , please contact us within 48 hours upon receipt of your order.
Please make sure to review your packing list for backordered items, which will
ship immediately and automatically upon availability.
- If you provided
us with an inaccurate shipping address or the shipment was refused by the
recipient and your order is returned to us by the shipping company, we will
refund your purchase minus a 15% restocking fee and shipping charges and will
also deduct additional shipping charges for the return (as charged to us by
the shipping company).
Disclaimer:
Zak's Bicycle Shop / Speedy Go Karts & Bicycles is not
responsible for any damages or injury caused by the use or
misuse of the products we sell. It is recommended that all
riders wear a helmet, and all children under the age 16 obtain
adult supervision during vehicle operation. Please consult your
local DMV before attempting to travel on any road with the
vehicles listed on our website. Vehicles that are not street
legal are for off road use only. Please
note that due to limited space, all repairs must be picked up within 10 days of
completed repair or warranty work unless an up-front agreement has been made.
After 10 days,
Zak's Bicycle Shop / Speedy Go
Karts & Bicycles reserves the right to charge $3.00 per day
for storage of your bicycle. After 30 DAYS,
Zak's Bicycle Shop / Speedy Go
Karts & Bicycles reserves the right to sell your item to
recoup our fees. If you are placed under mechanic's lien, we will do our best to
work with you and provide you with a payment plan. However, abandoned bicycles
will be marked "for sale" on our sales floor after 30 days.
Zak's Bicycle Shop / Speedy Go
Karts & Bicycles is not responsible for any legal issues
caused by operating our vehicles on or off the road. If you have
any further questions please feel free to call us at
412-751-5278. *Please note we do not carry every item on this
website in our shop. Our prices advertised online are
available for "drop- ship" customers only. Drop-ship
orders require 5-35% assembly. Our prices advertised in shop may
reflect a slightly higher cost due to assembly and quality
assurance. Site to store shipping is available at a fee. Call
for details.